About 5% of cards payments are unsuccessful. The reasons may be different (insufficient balance, wrong card number, etc.). In most cases your bank provides us with specific payment details that we can show you. However sometimes a bank does not provide information about the refusal. If you see an error message “Unsuccessful payment”, please do the following:

  • Pay with another card or choose another method of payment;
  • Contact your bank and ask why your payment was unsuccessful

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If you have any questions and/or need our assistance, please write us via email: [email protected]

We are sorry for any inconvenience! We want your funds to reach the cause that you have decided to support!

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